Terms of Use

Your agreement with Acroma

Acroma is operated by Dysruptive Technologies. By selecting the agreement checkbox when creating an account, you agree to these Terms of Use and acknowledge the Privacy Policy. If you register for a business, you confirm you have authority to act for it.

Your account and responsibilities

Provide accurate business information, protect your login, and give access only to authorized people. You are responsible for your catalog, prices, customer communications, orders, fulfillment, refunds and the conduct of your account users. Tell us if you suspect unauthorized access.

You must have the rights and permissions needed to connect your messaging accounts and process customer information. Provide customers with appropriate privacy notices and obtain any required consent. A merchant accepting these terms does not provide consent on behalf of every customer.

Messaging, payments and other providers

Meta, WhatsApp, Paystack and other connected providers have their own terms, approvals, charges and availability requirements. Follow their applicable rules, including message opt-in, template and service-window requirements. Do not use Acroma for spam, fraud, unlawful sales, harassment or unauthorized access.

You authorize Acroma to access the connected accounts and process messages, attachments, business records and payment references as needed to provide the features you request. Payment processing and settlement depend on the payment provider. Disconnecting a messaging account stops its integration with Acroma; it does not delete existing records or automatically revoke permissions in the provider’s systems.

AI assistance and your oversight

AI replies and generated information can be inaccurate. Review your business configuration and important customer outcomes, and use human takeover when needed. Acroma does not guarantee every reply, order or payment will succeed. You remain responsible for decisions made using the service.

Chats, service improvement and possible model training

As explained in the Privacy Policy, chats and related service records are used on an ongoing basis to troubleshoot issues, evaluate quality and improve Acroma’s reliability, workflows and responses, within the purposes and permissions allowed for the data.

We may in the future use eligible chat data to develop, train, fine-tune or evaluate models supporting Acroma. This is subject to applicable law, customer rights, platform and provider terms, appropriate safeguards and any additional notice or consent required. Accepting these terms is not a blanket authorization to train on all chats and does not override restrictions on WhatsApp or other platform data.

You retain your rights in the information you provide. These terms grant permission to process it for the disclosed, permitted service purposes; they do not transfer ownership of your customer records to Acroma.

Fees, availability and ending use

Any Acroma subscription or usage fees will be presented before you agree to the relevant paid service. Third-party messaging and payment charges may apply separately. Availability depends in part on external providers, and interruptions can occur.

You can stop using Acroma and request account closure or data deletion through support. We may restrict access to protect accounts, comply with law or provider requirements, or address misuse. Records may remain where needed for permitted operational or legal purposes, as described in the Privacy Policy and data deletion instructions.

Changes, questions and disputes

We will publish updated terms with a new version and provide notice of material changes. Where additional agreement or consent is required, we will request it before applying the relevant change. Nothing here removes rights that applicable law does not allow to be excluded. Contact support first about questions or disputes: WhatsApp only:+233553134944+233594765977